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Serving Grand Rapids & Beyond: Our Transportation Service Areas

  • Writer: Consumr Buzz
    Consumr Buzz
  • Jan 12
  • 4 min read
Row of white vans parked on a sunlit lot with a clear sky. Close-up view highlights front grilles and tires. No visible text.

Introduction: Local, Reliable, and Expanding Across West Michigan


When it comes to medical transportation, knowing your provider understands your city and your needs makes all the difference. At Reliable Medical Transportation, we aren’t a national chain or outsourced service. We’re local. Our team lives and works in the same West Michigan communities we serve.


From downtown Grand Rapids to outlying suburbs like Rockford, Byron Center, and Ada, our service area is designed to give more people safe, timely, and accessible transportation to their medical and non-medical appointments—wherever they are.


This blog highlights our full coverage area, what types of transportation we provide, and how you can schedule service whether you live in the city or on the outskirts.



Our Primary Transportation Service Areas

Reliable Medical Transportation proudly offers non-emergency medical and wheelchair-accessible transportation in the following cities and towns:


Grand Rapids, MI (City and Metro Area)

Our core operations are based in Grand Rapids, where we provide hundreds of rides weekly to:

  • Major hospitals (Spectrum Health, Mercy Health, Trinity Health)

  • Outpatient clinics and doctor’s offices

  • Dialysis centers and rehab facilities

  • Residential homes and senior living communities


Kentwood, MI

Located just southeast of Grand Rapids, Kentwood is home to many of our long-term clients, especially seniors who rely on recurring rides to physical therapy or dialysis appointments.


Wyoming, MI

Our team regularly serves clients throughout Wyoming, especially in:

  • Assisted living centers

  • Medical complexes along 28th Street

  • Home residences with wheelchair needs


East Grand Rapids, MI

While this area is largely residential, we provide routine pickups for clients attending outpatient appointments, eye exams, or short-stay surgical follow-ups.


Forest Hills & Ada, MI

We service suburban clients in the Forest Hills and Ada townships, many of whom book us for:

  • Primary care appointments

  • Non-medical trips like grocery shopping

  • Recurring therapy sessions in Grand Rapids proper


Walker & Comstock Park, MI

Northwest of the city, Walker and Comstock Park include rehab centers and residential homes where we provide door-to-door transport. Our wheelchair vans can navigate apartment complexes and residential streets with ease.


Byron Center, MI

This fast-growing suburb south of Grand Rapids is one of our key satellite zones. We often assist residents traveling to appointments downtown or to major hospitals in the metro area.


Rockford, MI

Even though Rockford sits outside the immediate Grand Rapids core, we provide regular service to clients here—especially those needing dialysis or oncology treatments several times a week.


Additional Cities and Areas Served

While the above list includes our most frequent service zones, we also support rides to and from the following locations based on availability:


  • Caledonia

  • Belmont

  • Lowell

  • Dutton

  • Kent City

  • Allendale

  • Jenison


If you’re unsure whether we serve your town, just give us a call. Our dispatch team can confirm coverage and suggest the best scheduling windows for more remote areas.



Destinations We Commonly Serve

In addition to home-to-clinic transport, we also travel to:


Hospitals & Medical Centers

  • Spectrum Health Butterworth

  • Mercy Health Saint Mary’s

  • Metro Health – University of Michigan

  • Helen DeVos Children’s Hospital

  • Mary Free Bed Rehabilitation Hospital


Dialysis & Infusion Clinics

  • DaVita Grand Rapids East/West

  • Fresenius Kidney Care – multiple locations

  • Cancer and chemotherapy treatment centers

  • Pain management clinics


Outpatient Facilities & Doctor Offices

  • Physical therapy and occupational therapy

  • Vision, dental, audiology

  • Behavioral health and counseling

  • Orthopedic and surgical follow-up


Non-Medical Destinations

  • Grocery stores and retail

  • Churches, senior centers, and family homes

  • Event venues, restaurants, and local parks


Whether it’s a short trip downtown or a scheduled visit to a clinic 25 miles out, we’ll get you there safely.



Long-Distance and Out-of-Area Trips

Need to travel beyond the Grand Rapids metro for a procedure, specialist, or family visit?


We offer long-distance transportation by request to destinations such as:

  • Kalamazoo

  • Lansing

  • Holland

  • Muskegon

  • Ann Arbor (for U of M health systems)

  • Detroit (limited availability with advance notice)


These trips must be booked in advance and may include additional fees depending on time and mileage. Ideal for:

  • Specialty surgeries

  • Long-stay rehab center discharges

  • Family events in other cities

  • Second opinion consultations


Accessibility Across All Locations

All our transportation services—regardless of the city—include:


  • Wheelchair-accessible vehicles

  • Door-to-door assistance

  • Return trip coordination

  • Driver notification upon arrival

  • Weather-sensitive travel planning


We also accommodate riders with walkers, canes, or cognitive challenges.



Case Study: Ada to Mercy Health Every Monday and Thursday

One of our regular clients lives in Ada and attends pain management therapy at Mercy Health on Thursdays and Mondays. Public transportation isn't feasible, and her family can't always help.


We've scheduled recurring rides, assigned a regular driver, and adjusted her return pickup based on appointment length.


She now attends every session consistently and calls our driver "the most dependable part of my week."



How to Schedule in Your Area

Regardless of your city, the process is the same:


  1. Contact Us

  2. Provide Basic Ride Info

    • Pickup and destination addresses

    • Appointment date and time

    • Wheelchair or ambulatory details

    • Return ride request


  3. Get Confirmed

    • We’ll schedule the ride and confirm arrival windows

    • Reminders can be sent by phone or email


  4. Ride Day

    • We arrive on time, help board, and ensure a smooth ride

    • We stay in communication for return trip or family updates


FAQs About Our Service Areas

Do you offer service in rural West Michigan?

Yes, on a case-by-case basis. Call us to confirm scheduling and pricing for outlying areas.


Can I schedule transport to another city for surgery or rehab?

Yes. We offer long-distance transport to cities like Kalamazoo and Ann Arbor by advance booking.


What if I live in a senior apartment or nursing home?

We provide pickups from residential buildings, assisted living, skilled nursing, and rehab centers.


Is there an extra charge for rides outside Grand Rapids?

There may be a mileage-based fee for long-distance trips. Quotes are provided up front.


Can I bring a family member?

Yes. One companion may ride at no extra charge.




Final Thoughts: Wherever You Are, We’ll Get You There

Healthcare shouldn’t depend on your ZIP code. Whether you’re in downtown Grand Rapids, a quiet subdivision in Byron Center, or a retirement home in Ada, Reliable Medical Transportation is committed to meeting you where you are.


With flexible scheduling, ADA-compliant vehicles, and trusted local drivers, we make safe, accessible transportation available across West Michigan—on your terms.


Contact Us

Not sure if we serve your area?Give us a call to confirm coverage and get a custom ride plan.


 
 
 

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